Facing challenges with outdated paper-based risk management processes, Parkview Health adopted Soleran’s Project Risk Manager to digitize PCRA, ICRA, and ILSM workflows. The platform streamlined compliance, improved Joint Commission survey readiness, and delivered significant time savings across 14 hospital campuses.
Parkview Health is a not-for-profit, community-based health system serving over 1.3 million residents across more than twenty counties in northeast Indiana and northwest Ohio. As the region’s largest employer, Parkview Health boasts a dedicated team of over 16,000 co-workers across fourteen hospitals and more than 200 outpatient centers and physician offices.
Over a decade ago, Parkview Health proactively set out to improve their PCRA, ICRA, and ILSM processes by replacing a paper-based system with a more efficient, centralized solution. As the health system grew, they saw an opportunity to strengthen their process. Their goal was to replace outdated paper methods with a modern solution that would simplify documentation, improve Joint Commission survey readiness, and ensure easy access to accurate, up-to-date information. By moving to a digital platform, Parkview aimed to support their teams more effectively, enhance compliance, and ensure a smoother, more reliable risk management process across all facilities.
Parkview Health turned to Soleran’s Project Risk Manager applications (PCRA, ICRA, ILSM) to digitize their approach and support a more efficient, consistent process across the system. With Soleran’s platform, Parkview aimed to streamline workflows, strengthen compliance, and create a standardized process that supports their commitment to quality and operational excellence across all facilities. The implementation and training of Soleran’s PCRA, ICRA, and ILSM software at Parkview Health was a smooth and collaborative process. One of the key advantages was the ability to customize the platform to fit their specific needs. This flexibility allowed the team to tailor workflows, functionality, and the overall design to align with their processes. The transition was efficient and the team quickly adapted to the new system.
The platform allowed Parkview the ability to digitally access and maintain accurate records, improve survey readiness, and reinforce a more structured, efficient approach to risk management.
With minimal transition time, the software quickly became an integral part of their day-to-day operations.
The performance and time savings achieved through Soleran’s Project Risk Manager at Parkview Health have been outstanding. The system has drastically improved efficiency, particularly in construction rounding and infection prevention (ICRA) processes. The ability to conduct rounding electronically using mobile tablets has transformed how teams operate, making documentation readily accessible, and eliminating the need for cumbersome paper records. Tasks are completed efficiently and without delays.
One of the most significant benefits has been the impact on Joint Commission surveys. Since implementing Soleran’s software, Parkview Health has received multiple compliments from surveyors on the organization of their documentation. The platform has helped ensure that records meet the detailed expectations of surveyors, making the survey process much smoother and less stressful.
Users, including project coordinators and infection prevention staff, have found the system intuitive and flexible, allowing them to tailor the platform to their specific needs rather than conforming to a rigid, outof-box system. The combination of customization, ease of use, and accessibility has made Project Risk Manager a valuable asset, significantly enhancing compliance and operational efficiency. Parkview Health’s positive experience has led them to recommend the platform to other hospitals seeking a more effective way to manage PCRA, ICRA, and ILSM processes.
Sparrow Hospital was contending with an inadequate work order system, previously relying on a primarily a real estate property software and not suited for the hospital’s specialized needs. The facilities department faced significant challenges in creating their own workflows and ensuring efficient management of work orders and compliance surveys. The hospital's journey to streamline operations and enhance compliance visibility required a transition to a system that could provide real-time, customizable solutions to meet the rigorous demands of healthcare facility management.
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